Last updated: 01-02-2026
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use our website and services.
By accessing or using our platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
When you register, place an order, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and delivery address
1.2 Vendor Information
If you register as a vendor, we may collect:
- Business or store name
- Contact details
- Address and service areas
- Certifications and license details (such as FSSAI, if provided)
- Bank or payment-related details for payouts
1.3 Transaction Information
- Order details
- Payment status
- Products purchased or sold
(Payment processing is handled by secure third-party payment gateways. We do not store your card or banking details.)
1.4 Technical Information
We may automatically collect:
- IP address
- Browser type and device information
- Pages visited and interactions
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information to:
- Provide and manage our services
- Create and manage user and vendor accounts
- Process orders and payments
- Communicate order updates, notifications, and support messages
- Verify vendor information and maintain platform quality
- Improve website performance, security, and user experience
- Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share information only in the following cases:
- With Vendors:
Customer order details are shared with vendors to fulfil orders. - With Service Providers:
Trusted third parties such as payment gateways, hosting providers, email services, and analytics tools who assist in operating the platform. - Legal Requirements:
When required to comply with applicable laws, regulations, or legal processes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and usage patterns
You can control or disable cookies through your browser settings. Please note that some features may not function properly if cookies are disabled.
5. Data Security
We implement reasonable technical and organizational measures to protect your data, including:
- Secure server environments
- SSL encryption
- Restricted access to sensitive information
While we strive to protect your information, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.
6. Vendor Responsibility Disclaimer
Vendors are responsible for:
- The accuracy of information they provide
- Product quality, preparation, and delivery
- Compliance with applicable food safety and regulatory laws
The platform acts as a marketplace connector and does not manufacture or store products.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
You may request deletion of your account, subject to legal and operational requirements.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
Continued use of the platform after changes indicates acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:
Email: TBA
Website: TBA
Final Note
By using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.